Agent Assist support agents in handling inquiries and resolving customers queries more effectively and efficiently by integrating with your (existing) customer service platforms. Agent Assist analyses incoming queries through natural language processing (NLP), and then provides your agents with real-time suggestions, information and possible solutions based on the customer’s specific situation. Agent Assist leverages your company’s knowledge and past interactions to offer accurate and relevant support.
Brochure| Agent Assist
Increase Agent effectiveness and efficiency with real-time support and coaching
Increase agent effectiveness and efficiency with real-time support and coaching. Apply the best practices of your top agents across your entire team by guiding all agents through customer conversations with assistance, automation and coaching.
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