Agent Assist

Let your agent give your customers what they need and fast.

Agent Assist support agents in handling inquiries and resolving customers queries more effectively and efficiently by integrating with your (existing) customer service platforms. Agent Assist analyses incoming queries through natural language processing (NLP), and then provides your agents with real-time suggestions, information and possible solutions based on the customer’s specific situation. Agent Assist leverages your company’s knowledge and past interactions to offer accurate and relevant support.

Improve response times by instantly providing relevant information and potential solutions to agents.
Greater consistency in service quality, regardless of agent experience levels, by providing access to the same high-quality information.
New or less experienced agents can learn on the job, as Agent Assist provides guide suggestions,  helping them handle complex queries more effectively.
Gain greater insight through analysis of interactions to identify tone, common issues, customer satisfaction, and agent performance.

Brochure| Agent Assist

Increase Agent effectiveness and efficiency with real-time support and coaching

Increase agent effectiveness and efficiency with real-time support and coaching. Apply the best practices of your top agents across your entire team by guiding all agents through customer conversations with assistance, automation and coaching.


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