Be confident your customers are receiving the high quality of service you demand.
Automated QA uses artificial intelligence to monitor, evaluate, and improve the quality of customer service interactions. It can analyse ALL your voice/or text interactions between agents and customers, assessing factors like response accuracy, adherence to protocols, tone, and customer satisfaction. Machine Learning (ML) is used to understand and benchmark high-quality service, providing insights and feedback to improve future interactions.
Analysing a vast array of interactions makes it easy to identify common areas of strength and weakness; informing targeted training programs for agents.
Brochure| Automated QA
Elevate efficiency and accuracy in your service operations to improve customer satisfaction.
Analyse every conversation, track agent performance, and carry out end-to-end coaching, spend less time analysing, understand quickly and take action more immediately.
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