Speech Analytics

Improve the quality of customer interactions within your contact centre environment

Leverage Speech Analytics for better CX

Speech Analytics listens to 100% of call recordings to gather customer information that improves communications and interactions. This process uses a mix of semantics, phonetic expertise, machine learning, Natural Language Processing (NLP) and statistical modelling to analyse vast amounts of ‘unstructured’ call data—ultimately uncovering opportunities for improvement. Speech Analytics drives continuous improvement in the contact centre.

    Improve CX by identifying the root cause of customer churn

    Provide targeted coaching for sales effectiveness

    Minimise industry-specific compliance and regulatory risks

    Better understand customer satisfaction & competitive intelligence

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      Brochure| Speech Analytics

      Generate insights to drive strategic, operational & performance improvements

      Our fully-managed service is a dedicated package where you have access to skilled Acquire.AI resources to provide ongoing and dynamic Speech Analytics support for your business.