Chatbots or Virtual Assistants are software designed by humans, for humans. These bots conduct conversations with customers for a seamless, “always on” support solution—handling product enquiries, account management, transactions and more. Natural Language Processing (NLP) and live agent training optimise the bots for continuous improvement and ensure optimal customer interactions every time.
Provide 24/7 customer support
Decrease average handling time (AHT)
Reduce headcount while maintaining KPIs
Allocate resources for more complex enquiries
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See how Jo, the Yomojo chatbot helped customer service and win customers
Case study | Chatbots
Integrating a chatbot to boost CX
See how this technology and mobile phone company reduced customer churn with zero wait times and faster handling times with an “always-on” virtual assistant.