Speech Analytics listens to 100% of call recordings to gather customer infomation that improves communications and interactions. This process uses a mix of semantics, phonetic expertise, machine learning, Natural Language Processing (NLP) and statistical modelling to analyse vast amounts of ‘unstructured’ call data—ultimately uncovering opportunites for improvement. Speech Analytics drives continuous improvement in the contact centre.
Improve CX by identifying the root cause of customer churn
Provide targeted coaching for sales effectiveness
Minimise industry-specific compliance and regulatory risks
Better understand customer satisfaction & competitve intelligence
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Brochure| Speech Analytics
Generate insights to drive strategic, operational & performance improvements
Our fully-managed service is a dedicated package where you have access to skilled Acquire.AI resources to provide ongoing and dynamic Speech Analytics support for your business.