Voice Biometrics

Seamless interactions for enhanced customer experience

Voice Biometrics verifies a person’s identity using distinct characteristics of their human voice. This technology focuses on “Who is speaking?” rather than “What is being said?” to securely eliminate sources of customer friction such as PINs, passwords or other traditional authentication methods. Voice Biometrics makes customer-to-brand interactions seamless.
Deliver enhanced CX with convenient self-service authentication.
Reduce cost by reallocating resources to more complex task.
Provide robust security and proactive fraud prevention
Decrease wait times and Average Handling Time (AHT)

Use Cases


Fraud preventions in Financial Services

Voice Biometrics offer a highly effective solutions for financial institutions looking to enhance security while providing a seamless customer experience. By analysing unique vocal patterns, business can implement voice biometrics as an additional layer of authentication for accessing sensitive financial information, conducting transactions, or verifying identities. The result is a robust fraud prevention mechanism that not only reduces the risk of unauthorised access but also minimises the need for cumbersome authentication processes, improving customer satisfaction and operational efficiency

Efficient call centre authentication

Call centres often grapple with time-consuming and intrusive authentication processes. Voice Biometrics present a game-changing solution by allowing businesses to verify customer identities swiftly and accurately during phone interactions. Customers can be authenticated based on their unique voiceprints, eliminating the need for security questions or PINs. This streamlined authentication process not only enhances the customer experience but also significantly reduces call durations, enabling call centres to handle more inquiries and improving overall operational efficiency, ultimately leading to a higher return on investment.


Personalised Customer Service

Leverage voice biometrics to revolutionise customer service. By analysing the distinct vocal characteristics of customers, businesses can create personalised experiences tailored to individual preferences. This allows for seamless authentication during customer interactions, leading to quicker issues resolution and a more personalised service approach. The result is increased customer satisfaction, reduced call handling times, and the potential for upselling or cross-selling based on a deeper understanding of each customer’s unique needs and preferences, contributing to a higher return on investment.

Brochure| Voice Biometrics

Provide frictionless authentication for improved CX

Your customer’s voice is their password. Leverage voice biometrics for quick self-service authentication or even as the first step to a multi-layered security approach.


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