Global Outsourcing Back Office

Acquire BPO is now Acquire Intelligence.

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Acquire BPO is now Acquire Intelligence.

Acquire BPO is now Acquire Intelligence.

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Global Outsourcing

Back Office

Outsource your contact centre to our customer-focused teams in Australia or
the Philippines, enhancing CX and expanding reach with Acquire's proven
call centre solutions.

Back Office Solutions

Our back office services combine process excellence with automation to streamline operations, reduce overheads, and help your teams focus on what matters most.

Co-source

6-25+ People

You select the team, we provide the workspace, infrastructure, support services and operational oversight that lets you focus on goals without the hassle.

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Remote Teams

1-5 People

Acquire helps you build high-performing offshore teams that feel like an extension of your business, with full ops support while you stay in control of daily workflows. 

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Comprehensive Outsourcing

10+ People

Full service solution managing every element of your program to deliver high quality outcomes.

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Acquire@Home

Any Size

Secure and flexible work-from-home model that supports business continuity and operational resilience. It enables a blend of remote with office-based models

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About Us

The Acquire Intelligence Difference

We are founder-led, commercially focused and hands-on. We move fast, stay accountable and deliver results. Real outcomes. No Fluff.

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  • Safe: certified security and operational integrity
  • Flexible: Delivery aligned to your goals
  • Innovative: AI and automation for impact

20 years experience

15 locations globally

Satisfied Clients
* 180

9500+ Team members

Total Cases Won
* 420
Employee Satisfaction

Very satisfied or satisfied employees / Total number of employees completing survey.

87%

Net Promoter Score

Percentage of Promoters (9 or 10 ratings) minus percentage of Detractors (0-6 ratings).

58+

Global training success rate

Metric tracked 90 days after completing employee training programs.

88%

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Manila Office

View our team story.

How it works

  • Capability & performance

    At Acquire Intelligence, our expert Australian agents and sales teams support inbound service, outbound sales, and lead generation. With strong cultural alignment, our Philippines teams deliver voice, chat, and email support. Onshore or offshore, our Australian-based managers ensure smooth transitions and high-quality results.

  • Scalability & flexibility

    Our right-shoring solutions offer flexible models—from fully managed teams in our premium Philippines sites to secure Work from Home setups with remote staff, reliable tech, and full support. These models help you stay agile through market shifts and seasonal demands. Robust Business Continuity Plans ensure resilience and uninterrupted service.

  • Technology & innovation

    Reinvest outsourcing savings into AI and innovation. Our automation solutions eliminate repetitive tasks with RPA, enable secure self-service via voice biometrics, and deliver 24/7 support through AI-powered chatbots. Acquire Intelligence is the only BPO with its own MPLS network across Australia, the Philippines, and the US—ensuring 99.999% uptime through redundant infrastructure and secure onshore data centres.

20-Years Experience

We’re an Australian-owned back-office solutions provider with 15 years of experience helping public and private companies streamline operations. Led by a Melbourne-based team, we offer skilled professionals in accounting, admin, document processing, and software development.

On/Offshore Support

We support clients with onshore and offshore delivery, including government and blue-chip organisations. The SMART Group joined Acquire Intelligence in 2020, strengthening our local presence.

Security Compliant

Our solutions meet strict security and compliance standards, including PCI-DSS, SOC 1&2, COPC, ISO 27001, and Australian privacy and financial regulations.

Contact Us

Get in touch with our team to learn more about Acquire Intelligence.

We'll handle your personal information in line with our Privacy Policy.

Contact Us

Get in touch with our team to learn more about Acquire Intelligence.

We'll handle your personal information in line with our Privacy Policy.
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