Australia
Remote teams extends your workforce by bringing added expertise while giving your business the flexibility to scale with ease.
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Global Outsourcing Remote Teams
Global Outsourcing
Remote Teams
Ready to transform your business, intelligently? Let’s chat.
Build reliable remote teams fast, secure, compliant and cost-effective.
Offshore team
We’ll deliver a team hired in 28 days, aligned to your time zones.*
Operational Support
We handle HR, payroll, IT & compliance (SOC 2, ISO27001, GDPR).
Cost-Effective Scaling
Cut total labor cost by 40-60% while meeting defined SLAs.
* Timeframes are indicative only and may vary based on role requirements, market conditions, and client responsiveness.
Your Team. Our Support. Seamlessly Yours.
Remote Teams by Acquire helps you build high-performing, dedicated offshore teams that feel like an extension of your business, with full operational support while you stay in control of daily workflows. It’s the perfect balance of autonomy and efficiency, delivering cost-effective scale without compromising on quality.
Why Choose Remote Teams?
Ownership
You manage day-to-day operations
Size
Ideal for 1 to 10+ team members
Support
We provide employment, facilities, and core infrastructure
Flexibility
A simple, cost-effective way to scale
How Outsourcing Remote Teams Work
- Scope
We work with you to define the roles, structure and skills required to meet your goals.
- Build
We screen and recruit the right people, aligned to your culture and job requirements. You interview and approve each candidate and set the direct salary they will be paid.
- Enable
You train your team on your processes, tools and workflows. We provide HR, IT and payroll support to ensure your team is set up for success.
- Evolve
As your business grows, we help you build capability across the functions that matter most to you.
How Outsourcing Remote Teams Work
- 1. Plan
We work with you to define the roles, structure and skills required to meet your goals.
- 2. Hire
We screen and recruit the right people, aligned to your culture and job requirements. You interview and approve each candidate and set the direct salary they will be paid.
- 3. Set Up
You train your team on your processes, tools and workflows. We provide HR, IT and payroll support to ensure your team is set up for success.
- 4. Evolve
As your business grows, we help you build capability across the functions that matter most to you.
About Us
The Acquire Intelligence Difference
We are founder-led, commercially focused and hands-on. We move fast, stay accountable and deliver results. Real outcomes. No Fluff.
Safe: Certified security and operational integrity
Flexible: Delivery aligned to your goals
Innovative: AI and automation for impact
20 years
experience
15 locations globally
Satisfied Clients
*
180
9,500+ Team
members
Total Cases Won
*
420
INSIGHTS
Why Choose Remote Teams
You Pick the Talent, We Handle the Rest
You choose dedicated team members that best fit your business. We take care of recruitment, HR support and compliance, payroll, IT support and office facilities so you can stay focused on outcomes.
Speed to Scale
Need to move quickly? Our recruitment engine and onboarding approach help you scale rapidly and effectively. We do it every day across CX, back office, and digital roles.
Cost Efficiency, Real Impact
Clients achieve savings of up to 70 percent while maintaining high-quality performance, with dedicated teams that act as an extension of your business, supported by expert operational teams.
Enterprise-Grade Infrastructure
With 9,500 staff in our modern and secure offices, we provide 24/7 IT support, SOC 2 and ISO 27001 certification and a secure MPLS network that ensures stable and always on delivery.
– Customer Service Representative (CSR)
– Call Center Agent
– Chat Support Specialist
– Email Support Specialist
– Client Success Manager
– Escalation Specialist
– Customer Experience Specialist
– Voice/Non-Voice Agent
– Social Media Customer Care Agent
– Sales Representative
– Lead Generation Specialist
– Account Executive
– Telemarketer
– Business Development Representative (BDR)
– Inside Sales Agent
– Outbound Sales Agent
– Sales Manager
– Sales Support Specialist
– Accounts Payable Specialist
– Accounts Receivable Specialist
– Finance Team Member
– Finance Reports Analyst
– Debt Recovery Specialist
– Insurance Litigation Support Specialist
– Billing and Disputes Specialist
– Finance Manager Commissions and Reporting
– Compliance Support Representative
– Administrative Assistant
– Admin Support Representative
– Scheduling Coordinator
– Document Processing Specialist
– Paralegal
– Project Lead
– Project Specialist
– Keying Coordinator
– Telecast Coordinator
– Social Media Coordinator
– Graphic Designer
– Ad Operations Assistant
– Email Marketing Coordinator
– Digital Marketing Coordinator
– SEO Assistant
– Marketing Virtual Assistant
– Community Moderator
– Web Designer
– Video Editor
Discover Outsourcing Job Roles
Employee Satisfaction
Very satisfied or satisfied employees / Total number of employees completing survey.
87%
Net Promoter Score
Percentage of Promoters (9 or 10 ratings) minus percentage of Detractors (0-6 ratings).
58+
Global training success rate
Metric tracked 90 days after completing employee training programs.
88%
Awards & Recognition
Recognised by the people who know.
33
Wins
11
Finalist
44
Total Honours
- P1 2026 AI-Driven Customer Service Stevie Awards ›
- P1 2026 Innovative Contact Centre of the Year Stevie Awards ›
- P1 2026 Corporate Social Responsibility Stevie Awards ›
- P1 2025 CEO / Executive of the Year CEO Magazine ›
- P1 2025 Corporate Social Responsibility Outsource Accelerator ›
- FIN 2023 BPO of the Year CCW Excellence ›
- Our delivery teams are based in Australia, the Philippines, the Dominican Republic and the United States. Most agents in the Dominican Republic are bilingual (English + Spanish), giving you access to highly skilled professionals, language flexibility, and significant cost efficiencies without sacrificing quality.
Finding the right people
- We recruit in established talent markets, focusing on role fitness and capability, not volume.
- Candidates go through multi-stage screening, including skills testing, aptitude assessments, and role-specific evaluation and not just interviews.
- We hire both technical ability and mindset to ensure alignment with your standards from day one.
Keeping them engaged
- We offer competitive, market-aligned compensation packages to attract and retain top talent.
- Staff are hired into stable, long-term roles and not shared or rotated across clients.
- Structured onboarding, continuous training, and clear career pathways support long-term performance.
- Dedicated management and regular feedback loops keep teams accountable and engaged.
- You can offer performance-based bonuses, incentives, and recognition programs to your offshore team. We help structure and administer them in line with local regulations and best practices.
- Bonuses are a powerful way to reward results, boost engagement, and retain top performers and we make it easy to do it right.
-
We support both office-based and remote setups:
- Onsite/Office-based: Modern, fully equipped workspaces managed by us.
- Work-from-home/Remote: With the same appropriate security and compliance measures in place, ensuring your data stays protected and delivery remains seamless.
We support both office-based and remote setups:
- Onsite/Office-based: Modern, fully equipped workspaces managed by us.
- Work-from-home/Remote: With the same appropriate security and compliance measures in place, ensuring your data stays protected and delivery remains seamless.
Frequently Asked Questions
FAQ
- Our delivery teams are based in Australia, the Philippines, the Dominican Republic and the United States. Most agents in the Dominican Republic are bilingual (English + Spanish), giving you access to highly skilled professionals, language flexibility, and significant cost efficiencies without sacrificing quality.
Finding the right people
- We recruit in established talent markets, focusing on role fitness and capability, not volume.
- Candidates go through multi-stage screening, including skills testing, aptitude assessments, and role-specific evaluation and not just interviews.
- We hire both technical ability and mindset to ensure alignment with your standards from day one.
Keeping them engaged
- We offer competitive, market-aligned compensation packages to attract and retain top talent.
- Staff are hired into stable, long-term roles and not shared or rotated across clients.
- Structured onboarding, continuous training, and clear career pathways support long-term performance.
- Dedicated management and regular feedback loops keep teams accountable and engaged.
- You can offer performance-based bonuses, incentives, and recognition programs to your offshore team. We help structure and administer them in line with local regulations and best practices.
- Bonuses are a powerful way to reward results, boost engagement, and retain top performers and we make it easy to do it right.
- Depending on the role, we can deploy talent in as little as 6-8 weeks. Our model is built for flexibility, scale up, scale down, or adjust skill sets as your business needs evolve.
We support both office-based and remote setups:
- Onsite/Office-based: Modern, fully equipped workspaces managed by us.
- Work-from-home/Remote: With the same appropriate security and compliance measures in place, ensuring your data stays protected and delivery remains seamless.
- Customer Service Representative (CSR)
- Call Center Agent
- Chat Support Specialist
- Email Support Specialist
- Client Success Manager
- Escalation Specialist
- Customer Experience Specialist
- Voice/Non-Voice Agent
- Social Media Customer Care Agent
- Sales Representative
- Lead Generation Specialist
- Account Executive
- Telemarketer
- Business Development Representative (BDR)
- Inside Sales Agent
- Outbound Sales Agent
- Sales Manager
- Sales Support Specialist
- Accounts Payable Specialist
- Accounts Receivable Specialist
- Finance Team Member
- Finance Reports Analyst
- Debt Recovery Specialist
- Insurance Litigation Support Specialist
- Billing and Disputes Specialist
- Finance Manager Commissions and Reporting
- Compliance Support Representative
- Administrative Assistant
- Admin Support Representative
- Scheduling Coordinator
- Document Processing Specialist
- Paralegal
- Project Lead
- Project Specialist
- Keying Coordinator
- Telecast Coordinator
- Social Media Coordinator
- Graphic Designer
- Ad Operations Assistant
- Email Marketing Coordinator
- Digital Marketing Coordinator
- SEO Assistant
- Marketing Virtual Assistant
- Community Moderator
- Web Designer
- Video Editor
Frequently Asked Questions
FAQ
Speak to Sales
Get in touch with our team to learn more about Acquire Intelligence.
Contact Information
Get in touch with our team to learn more about Acquire Intelligence.
Call Us
Incident Management Contact
Speak to Sales
Get in touch with our team to learn more about Acquire Intelligence.