Australia
Privacy Policy AU
Acquire BPO is now Acquire Intelligence.
Acquire BPO is now Acquire Intelligence.
Privacy Policy
Privacy Policy
Acquire Intelligence Global Privacy Policy
Last updated: October 2025
Acquire Intelligence and/or its subsidiaries (individually and collectively referred to herein as “Acquire Intelligence”, “we”, “us”, or “our”) is a provider of business process outsourcing and technology services. As part of our operations, we manage the website www.acquire.ai through which we may collect certain personal data.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data and the rights you have under applicable laws.
We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, other global data protection laws such as the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the Philippine Data Privacy Act (DPA).
By using our website or services, you consent to the practices described in this Privacy Policy.
Table of Contents
- I. Who We Are
- II. What Personal Data We Collect
- III. How We Collect Personal Data
- IV. How We Use Personal Data
- V. Cookies and Similar Technologies
- VI. Disclosure to Third Parties
- VII. International Data Transfers
- VIII. Data Retention
- IX. Data Security
- X. Use of Artificial Intelligence (AI)
- XI. Children’s Privacy
- XII. Access and Control of Personal Data
- XIII. Accuracy and Updates
- XIV. Complaints and Contact Information
- XV. Changes to this Policy
- Who We Are
Acquire Intelligence operates globally, with offices and delivery centres across Australia, the Philippines, the United States, and the Dominican Republic. This Policy applies to all subsidiaries and affiliates of Acquire Intelligence worldwide.
Depending on your location, additional privacy rights may apply under local data protection laws. Where those laws provide greater protection, we comply with the higher standard.
- What Personal Data We Collect
We may collect and process the following categories of personal data:
- Full name
- Email address
- Postal/mailing address
- Telephone number
- Date of birth
- Employment, education, or professional background
- IP address, browser type, and device identifiers
Where possible, you may interact with us anonymously or using a pseudonym. However, some services may require identifying information.
- How We Collect Personal Data
We collect personal data when you:
- Fill in forms on our website (e.g., “Contact Us”)
- Subscribe to updates or newsletters
- Apply for a job
- Interact with our support or sales teams
- Participate in events, surveys, or promotions
We may also collect data from:
- Clients or business partners
- Related companies
- Publicly available sources or data providers
- Website analytics and cookies
- Law enforcement or regulatory authorities (where legally required)
We may also aggregate or anonymise data for statistical purposes.
- How We Use Personal Data
We use personal data to:
- Provide and improve our services
- Process transactions and manage accounts
- Communicate with you about services, updates, or promotions
- Verify identity and prevent fraud
- Conduct research and analytics
- Comply with legal obligations
- Support recruitment and employment processes
We seek your consent before using personal data for new purposes where required by law.
- Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your experience, understand usage patterns, and improve services. Cookies do not provide us access to your device or data beyond what you choose to share.
You may adjust your browser settings to refuse cookies; however, some site functionality may be affected. For more details, refer to our Cookie Policy.
- Disclosure to Third Parties
We may share personal data with:
- Clients (if you are an end user of their services)
- Related companies and subsidiaries
- Third-party service providers (e.g., payment processors, hosting, analytics, communications tools) under strict confidentiality obligations
- Legal or regulatory authorities when required by law
- Potential partners in the event of a merger, acquisition, or restructuring
We do not sell personal data to third parties.
- International Data Transfers
Acquire Intelligence may transfer personal data across jurisdictions, including to the Philippines, the United States, and the Dominican Republic.
We ensure appropriate safeguards such as:
- Data processing agreements incorporating Standard Contractual Clauses;
- Binding corporate policies requiring equivalent protection; or
- Transfers to countries recognised as providing adequate protection by applicable regulators.
By using our services, you consent to such transfers where permitted by law.
- Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Once no longer needed, data is securely deleted or anonymised under our internal retention schedule.
- Data Security
We use administrative, technical, and physical safeguards (such as encryption, firewalls, and access controls) to protect personal data from loss, misuse, or unauthorised access.
However, no system is completely secure, and we cannot guarantee absolute protection due to inherent internet risks.
- Use of Artificial Intelligence (AI)
Acquire Intelligence uses AI technologies to improve service delivery, automation, analytics, and internal processes.
All AI use involving personal data is subject to ethical review and data protection controls to ensure it is fair, transparent, and compliant with applicable laws.
- Children’s Privacy
We do not knowingly collect personal data from individuals under 16 years of age. If we become aware that we have inadvertently collected such data, it will be promptly deleted.
- Access and Control of Personal Data
You have rights to access, correct, or request deletion of your personal data.
Depending on your jurisdiction, you may also have rights to:
- Restrict processing
- Object to marketing
- Request data portability
- Withdraw consent
Requests can be made by emailing privacy@acquire.ai. We may verify your identity before processing requests.
- Accuracy and Updates
We aim to keep your data accurate and up to date.
If your details change, please notify us at privacy@acquire.ai (for clients) or via your client representative (for end users).
- Complaints and Contact Information
If you believe your privacy has been breached, please contact us:
Acquire Intelligence – Global Privacy Office
Level 15, 10 Queens Rd
Melbourne VIC 3004
Email: privacy@acquire.ai
Phone: +61 3 9956 0000We’ll acknowledge receipt within 10 business days and investigate promptly.
If you’re unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.
- Changes to this Policy
We may update this Privacy Policy periodically to reflect legal or operational changes.
If significant changes are made, we’ll provide reasonable notice via our website or email, and where required, obtain your consent.
Your continued use of our services after such updates constitutes acceptance of the revised Policy.
Acquire Intelligence and/or its subsidiaries (individually and collectively referred to herein as “Acquire Intelligence”) is a provider of business process outsourcing services. As part of our business, we operate and manage the website www.acquire.ai, through which we may collect certain personally identifiable information. As your privacy is important to us, this Privacy Policy sets out how we handle and manage the personal information we collect.
We are committed to complying with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) whenever we collect personally identifiable information. By using our services, you consent to the collection and use of the personal information you provide, as detailed in this Privacy Policy, including the disclosure of personal information to overseas recipients as outlined in section 7 below.
- Why do we collect personal information?
Acquire Intelligence collects personal information from a number of sources, including our clients; their customers (end users); and prospective customers. We only collect personal information where it relates to one or more of Acquire Intelligence’s functions and activities, including to:
- Perform services as requested by you; or
- Provide personalised services to end users on your behalf.
For example, we may collect personal information to provide updates and news, contact you, provide service information, verify identity, process orders, and support end users.
We may also collect personal information on behalf of our clients for similar purposes, including providing product/service information, verifying identity, and offering support.
- What personal information do we collect?
We may collect the following types of personal information:
- Full name
- E-mail address
- Postal/Mailing address
- Telephone number
- Date of birth
- Bank account details
- Credit card information
In some cases, you may interact with us anonymously or under a pseudonym. However, for certain services, we may require your real name and contact details to respond to your queries or process transactions.
- How do we collect personal information?
We collect personal information that you voluntarily provide, including when you:
- Provide access to end user databases
- Fill out the “Contact Us” form on our website
- Respond to surveys or contact us by phone (calls may be recorded with prior notice)
- Interact with our client’s customer support or marketing initiatives
We may also collect personal information from:
- Related companies
- Public sources and market research providers
- Law enforcement or government entities
- Website visits or pages we manage
Where end user information is collected from third parties who are not our clients, we will take reasonable steps to inform the end user.
- Does Acquire Intelligence use cookies?
Yes. We use cookies—small text files stored on your device—to:
- Access your information when logged in
- Conduct internal research to improve our services
- Require re-login after inactivity for security
Cookies help us improve your experience but don’t give us access to your device or data beyond what you share.
Most browsers allow you to manage cookie preferences. Rejecting cookies may affect functionality for some services.
- How and what do we use your personal information for?
For clients, we may use your personal information to:
- Process transactions and manage your account
- Protect our systems from fraud or illegal activity
- Personalise your experience and conduct internal research
- Improve our website
- Respond to enquiries or complaints
- Diagnose issues using IP addresses
- Send service updates, newsletters, or marketing messages (you can opt out)
For end users, we may use your personal information to:
- Process orders and manage your account with our client
- Provide product/service support and respond to queries
- Prevent fraud or unlawful use
- Personalise your experience
- Administer promotions and surveys
- Send updates about orders or promotional materials
In all cases, we will seek your consent before using your personal information for any new purposes where required.
- How do I unsubscribe from marketing materials?
To stop receiving updates or promotional content from us or our clients, you can unsubscribe using the link provided in communications.
Note: We may still need to contact you for service-related reasons, like account or transaction updates.
- Do we disclose personal information to third parties?
Yes. We may share personal information:
- With clients (if you are an end user)
- With related companies performing services on our behalf
- With third-party providers (e.g., payment processors, mail services), under confidentiality obligations
- For legal compliance or protection of rights and safety
If we disclose your information overseas, you consent to this transfer. You acknowledge that Acquire Intelligence will not be liable under the Privacy Act 1988 for actions taken by overseas recipients.
- What security measures does Acquire Intelligence use?
We take reasonable steps to protect your information against loss, misuse, and unauthorised access. This includes the use of firewalls and other technological safeguards.
However, due to the nature of the internet, we cannot guarantee complete security and are not responsible for breaches resulting from issues beyond our control, such as:
- Internet transmission errors
- Failures by ISPs or telecommunication providers
- How do we maintain the accuracy of your personal information?
We aim to keep your information accurate and up to date. If your details change, please contact us:
- Clients: email privacy@acquire.ai
- End users: contact the client you are associated with
- Can you access and/or correct your personal information?
Yes. You have the right to access and correct your personal information. If access is refused for legal reasons, we’ll provide written justification.
To make a request:
- Clients: email privacy@acquire.ai
- End users: contact the relevant client
We’ll respond within a reasonable time and may charge a reasonable fee for handling your request.
- How can you report a breach of privacy?
If you believe your privacy has been breached:
- Clients: email privacy@acquire.ai
- End users: contact the client you’re associated with
We’ll acknowledge your complaint within 10 business days and investigate accordingly. If unresolved, you can escalate your concern to the Office of the Australian Information Commissioner.
- Changes to this Privacy Policy and Contact Information
We may update this Privacy Policy at any time by posting the updated version on this page. Continued use of our services constitutes your acceptance of those changes.
For questions, contact:
Acquire Intelligence Pty Ltd
Corporate Head Office
Level 15, 10 Queens Rd
Melbourne, Australia 3004
+61 3 9956 0000
privacy@acquire.ai
INSIGHTS
What Sets Us Apart
Established in 2006, with nearly two decades of experience delivering secure, high-performance outsourcing solutions
Process Automation
We move fast to identify inefficiencies and deploy AI that cuts repetitive work, boosts output, and frees up your team.
Process Automation
We move fast to identify inefficiencies and deploy AI that cuts repetitive work, boosts output, and frees up your team.
