Global Outsourcing Contact Centre backup old PH
Contact Centre
Outsource your contact centre to our customer-focused teams in Australia or
the Philippines, enhancing CX and expanding reach with Acquire BPO’s proven
call centre solutions.
How it works
- Capability & performance
At Acquire Intelligence, our expert Australian agents and sales teams support inbound service, outbound sales, and lead generation. With strong cultural alignment, our Philippines teams deliver voice, chat, and email support. Onshore or offshore, our Australian-based managers ensure smooth transitions and high-quality results.
- Scalability & flexibility
Our right-shoring solutions offer flexible models—from fully managed teams in our premium Philippines sites to secure Work from Home setups with remote staff, reliable tech, and full support. These models help you stay agile through market shifts and seasonal demands. Robust Business Continuity Plans ensure resilience and uninterrupted service.
- Technology & innovation
Reinvest outsourcing savings into AI and innovation. Our automation solutions eliminate repetitive tasks with RPA, enable secure self-service via voice biometrics, and deliver 24/7 support through AI-powered chatbots. Acquire Intelligence is the only BPO with its own MPLS network across Australia, the Philippines, and the US—ensuring 99.999% uptime through redundant infrastructure and secure onshore data centres.
20-Years Experience
We’re an Australian-owned back-office solutions provider with 15 years of experience helping public and private companies streamline operations. Led by a Melbourne-based team, we offer skilled professionals in accounting, admin, document processing, and software development.
On/Offshore Support
We support clients with onshore and offshore delivery, including government and blue-chip organisations. The SMART Group joined Acquire Intelligence in 2020, strengthening our local presence.
Security Compliant
Our solutions meet strict security and compliance standards, including PCI-DSS, SOC 1&2, COPC, ISO 27001, and Australian privacy and financial regulations.
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Retention Strategy & Execution
Relationship Management & Engagement
Revenue Protection & Growth
Customer Insights & Support
At Acquire Intelligence, our expert Australian agents and sales teams support inbound service, outbound sales, and lead generation. With strong cultural alignment, our Philippines teams deliver voice, chat, and email support. Onshore or offshore, our Australian-based managers ensure smooth transitions and high-quality results. Talk to us about:
Promote brand loyalty through effective customer retention solutions
Contact Us
Get in touch with our team to learn more about Acquire Intelligence.