Acquire Intelligence and/or its subsidiaries (individually and collectively referred to herein as “Acquire Intelligence”) is a provider of business process outsourcing services. As part of our business, we operate and manage the website www.acquire.ai, through which we may collect certain personally identifiable information. As your privacy is important to us, this Privacy Policy sets out how we handle and manage the personal information we collect.

We are committed to complying with our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) whenever we collect personally identifiable information. By using our services, you consent to the collection and use of the personal information you provide, as detailed in this Privacy Policy, including the disclosure of personal information to overseas recipients as outlined in section 7 below.

1. Why do we collect personal information?

   Acquire Intelligence collects personal information from a number of sources, including our clients; their customers (end users); and prospective customers. We only collect personal information where it relates to one or more of Acquire Intelligence’s functions and activities, including to:

   • Perform services as requested by you; or
   • Provide personalised services to end users on your behalf.

   For example, we may collect personal information to provide updates and news, contact you, provide service information, verify identity, process orders, and support end users.

   We may also collect personal information on behalf of our clients for similar purposes, including providing product/service information, verifying identity, and offering support.

2. What personal information do we collect?

   We may collect the following types of personal information:

   • Full name
   • E-mail address
   • Postal/Mailing address
   • Telephone number
   • Date of birth
   • Bank account details
   • Credit card information

   In some cases, you may interact with us anonymously or under a pseudonym. However, for certain services, we may require your real name and contact details to respond to your queries or process transactions.

3. How do we collect personal information?

   We collect personal information that you voluntarily provide, including when you:

   • Provide access to end user databases
   • Fill out the “Contact Us” form on our website
   • Respond to surveys or contact us by phone (calls may be recorded with prior notice)
   • Interact with our client’s customer support or marketing initiatives

   We may also collect personal information from:

   • Related companies
   • Public sources and market research providers
   • Law enforcement or government entities
   • Website visits or pages we manage

   Where end user information is collected from third parties who are not our clients, we will take reasonable steps to inform the end user.

4. Does Acquire Intelligence use cookies?

   Yes. We use cookies—small text files stored on your device—to:

   • Access your information when logged in
   • Conduct internal research to improve our services
   • Require re-login after inactivity for security

   Cookies help us improve your experience but don’t give us access to your device or data beyond what you share.

   Most browsers allow you to manage cookie preferences. Rejecting cookies may affect functionality for some services.

5. How and what do we use your personal information for?

   For clients, we may use your personal information to:

   • Process transactions and manage your account
   • Protect our systems from fraud or illegal activity
   • Personalise your experience and conduct internal research
   • Improve our website
   • Respond to enquiries or complaints
   • Diagnose issues using IP addresses
   • Send service updates, newsletters, or marketing messages (you can opt out)

   For end users, we may use your personal information to:

   • Process orders and manage your account with our client
   • Provide product/service support and respond to queries
   • Prevent fraud or unlawful use
   • Personalise your experience
   • Administer promotions and surveys
   • Send updates about orders or promotional materials

   In all cases, we will seek your consent before using your personal information for any new purposes where required.

6. How do I unsubscribe from marketing materials?

   To stop receiving updates or promotional content from us or our clients, you can unsubscribe using the link provided in communications.

   Note: We may still need to contact you for service-related reasons, like account or transaction updates.

7. Do we disclose personal information to third parties?

   Yes. We may share personal information:

   • With clients (if you are an end user)
   • With related companies performing services on our behalf
   • With third-party providers (e.g., payment processors, mail services), under confidentiality obligations
   • For legal compliance or protection of rights and safety

   If we disclose your information overseas, you consent to this transfer. You acknowledge that Acquire Intelligence will not be liable under the Privacy Act 1988 for actions taken by overseas recipients.

8. What security measures does Acquire Intelligence use?

   We take reasonable steps to protect your information against loss, misuse, and unauthorised access. This includes the use of firewalls and other technological safeguards.

   However, due to the nature of the internet, we cannot guarantee complete security and are not responsible for breaches resulting from issues beyond our control, such as:

   • Internet transmission errors
   • Failures by ISPs or telecommunication providers
9. How do we maintain the accuracy of your personal information?

   We aim to keep your information accurate and up to date. If your details change, please contact us:

   • Clients: email privacy@acquire.ai
   • End users: contact the client you are associated with
10. Can you access and/or correct your personal information?

    Yes. You have the right to access and correct your personal information. If access is refused for legal reasons, we’ll provide written justification.

    To make a request:

    • Clients: email privacy@acquire.ai
    • End users: contact the relevant client

    We’ll respond within a reasonable time and may charge a reasonable fee for handling your request.

11. How can you report a breach of privacy?

    If you believe your privacy has been breached:

    • Clients: email privacy@acquire.ai
    • End users: contact the client you’re associated with

    We’ll acknowledge your complaint within 10 business days and investigate accordingly. If unresolved, you can escalate your concern to the Office of the Australian Information Commissioner.

12. Changes to this Privacy Policy and Contact Information

    We may update this Privacy Policy at any time by posting the updated version on this page. Continued use of our services constitutes your acceptance of those changes.

    For questions, contact:

    Acquire Intelligence Pty Ltd
    Corporate Head Office
    Level 15, 10 Queens Rd
    Melbourne, Australia 3004
    +61 3 9956 0000
    privacy@acquire.ai