Industries Retail & E-Commerce PH

Acquire BPO is now Acquire Intelligence.

Industries

Retail & E-Commerce

Ready to transform your business, intelligently? Let’s chat.

Industries

Retail & E-Commerce

Deliver seamless shopping experiences with outsourced customer service,
order processing, and AI-enhanced product and sales insights.

INSIGHTS

What Sets Us Apart

Established in 2006, with nearly two decades of experience delivering secure, high-performance outsourcing solutions

Process Automation

We move fast to identify inefficiencies and deploy AI that cuts repetitive work, boosts output, and frees up your team.

Process Automation

We move fast to identify inefficiencies and deploy AI that cuts repetitive work, boosts output, and frees up your team.

Process Automation

We move fast to identify inefficiencies and deploy AI that cuts repetitive work, boosts output, and frees up your team.

Process Automation

We move fast to identify inefficiencies and deploy AI that cuts repetitive work, boosts output, and frees up your team.

Reallocate to Win

Benefits of Outsourcing

Save & Scale

Reduce overheads and reallocate resources into what drives growth. With the right support from a safe and trusted outsourcing partner, you can scale operations without scaling your costs.

Stay Compliant

We stay ahead of regulatory changes so you don’t have to. From data privacy to industry standards, we meet global benchmarks like ISO 27001, ISO 45001, SOC 2 Type II, HIPAA, PCI-DSS, and GDPR.

People-First Approach

We lighten the workload on your team so they can focus on customers. By reducing internal strain, we help create space for deeper connections and long-term loyalty.

Run Leaner

We remove inefficiencies, and streamline delivery so you can do more with less. Enhance your team performance, reduce cost, and drive measurable growth.

Acquire Advantage

Sharpen Your
Competitive Edge

Customer Support

Outsource omnichannel support across chat, email, and voice to deliver consistent, high-quality service at scale.

Order Management

Streamline fulfilment and returns by outsourcing order processing, status tracking, and exception handling tasks.

Product Listings

Maintain accurate, optimised product catalogs through outsourced teams skilled in content updates and data hygiene.

Sales Insights

Leverage outsourced analytics and AI tools to uncover buying trends and personalise shopper experiences.

Employee Satisfaction

Very satisfied or satisfied employees / Total number of employees completing survey.

87%

Net Promoter Score

Percentage of Promoters (9 or 10 ratings) minus percentage of Detractors (0-6 ratings).

58+

Global training success rate

Metric tracked 90 days after completing employee training programs.

88%

Employee Satisfaction

Very satisfied or satisfied employees / Total number of employees completing survey.

87%

Net Promoter Score

Percentage of Promoters (9 or 10 ratings) minus percentage of Detractors (0-6 ratings).

58+

Global training success rate

Metric tracked 90 days after completing employee training programs.

88%

Employee Satisfaction

Very satisfied or satisfied employees / Total number of employees completing survey.

87%

Net Promoter Score

Percentage of Promoters (9 or 10 ratings) minus percentage of Detractors (0-6 ratings).

58+

Global training success rate

Metric tracked 90 days after completing employee training programs.

88%

Employee Satisfaction

Very satisfied or satisfied employees / Total number of employees completing survey.

87%

Net Promoter Score

Percentage of Promoters (9 or 10 ratings) minus percentage of Detractors (0-6 ratings).

58+

Global training success rate

Metric tracked 90 days after completing employee training programs.

88%

As Seen On

Did you know? The global contact centre outsourcing market is growing at CAGR of 5.7%. The global market for contact center services is expected to reach $110.7 billion by 2029.

Whether it’s eliminating wasted effort, automating workflows or reallocating tasks for scale, we drive real outcomes with a commercial focus. With our ROI Guarantee, you can be confident of seeing real value in our work. That’s the Acquire Intelligence difference.

What Job Roles Can You Outsource?

The Top 10 Most Common Job Roles to Outsource for Retail & E-Commerce are:

– Customer Support Services (Voice, Chat, Email)

– Order Processing and Fulfilment Support

– Product Catalogue and Inventory Management

– Returns and Refunds Handling

– Data Entry and Product Tagging

– Payment and Billing Support

– Social Media and Community Management

– Fraud Detection and Chargeback Support

– Marketplace Listings and Optimisation

– Technical and IT Support

To enquire about pricing or discuss additional job roles not listed here, get in touch with our team for a tailored quote.

What Types of Retail and E-Commerce Systems Do We Support?

– Shopify

– BigCommerce

– WooCommerce

– Magento (Adobe Commerce)

– Salesforce Commerce Cloud

– SAP S/4HANA for Retail

– Oracle NetSuite

– Xero

– QuickBooks Online

– Microsoft Dynamics 365

– Zendesk

– Tableau

How Outsourcing Works?

Four steps to build your outsourced team

Define your needs
Tell us what roles and outcomes you’re looking for — we’ll take care of the rest.

We source the right talent
Our recruitment experts find skilled professionals who align with your goals and culture.

Your team, your way
Your dedicated staff work full-time for you – remotely or from one of our global offices.

We run the operations
We handle compliance, performance, and quality – so you can focus on results.

Why Choose Acquire Intelligence?

Acquire Intelligence delivers intelligent outsourcing and automation solutions that enhance performance, reduce cost, and drive measurable growth.

What Sets Us Apart:

Safe. Flexible. Innovative. These values are embedded in every solution we deliver. We meet the highest global standards, including ISO 27001, ISO 45001, SOC 2 Type II, HIPAA, PCI-DSS, and GDPR.

Flexible delivery models tailored to fit your business:

Remote Teams:
You choose the team, we handle the rest

Co-source:
Your team, our infrastructure and support tailored to you

Comprehensive Outsourcing:
We manage the full operation, end to end

How we Transform Businesses, Intelligently.
Automate. Eliminate. Reallocate.
This proven approach helps businesses increase speed, reduce effort, and scale with confidence.

Lastly, we are founder-led, commercially focused, and hands-on. We move fast, stay accountable, and deliver results.

Frequently Asked Questions

FAQ

Frequently Asked Questions

What Job Roles Can You Outsource?

The Top 10 Most Common Job Roles to Outsource for Retail & E-Commerce are:

– Customer Support Services (Voice, Chat, Email)

– Order Processing and Fulfilment Support

– Product Catalogue and Inventory Management

– Returns and Refunds Handling

– Data Entry and Product Tagging

– Payment and Billing Support

– Social Media and Community Management

– Fraud Detection and Chargeback Support

– Marketplace Listings and Optimisation

– Technical and IT Support

To enquire about pricing or discuss additional job roles not listed here, get in touch with our team for a tailored quote.

What Types of Retail and E-Commerce Systems Do We Support?

– Shopify

– BigCommerce

– WooCommerce

– Magento (Adobe Commerce)

– Salesforce Commerce Cloud

– SAP S/4HANA for Retail

– Oracle NetSuite

– Xero

– QuickBooks Online

– Microsoft Dynamics 365

– Zendesk

– Tableau

How Outsourcing Works?

Four steps to build your outsourced team

Define your needs
Tell us what roles and outcomes you’re looking for — we’ll take care of the rest.

We source the right talent
Our recruitment experts find skilled professionals who align with your goals and culture.

Your team, your way
Your dedicated staff work full-time for you – remotely or from one of our global offices.

We run the operations
We handle compliance, performance, and quality – so you can focus on results.

Why Choose Acquire Intelligence?

Acquire Intelligence delivers intelligent outsourcing and automation solutions that enhance performance, reduce cost, and drive measurable growth.

What Sets Us Apart:

Safe. Flexible. Innovative. These values are embedded in every solution we deliver. We meet the highest global standards, including ISO 27001, ISO 45001, SOC 2 Type II, HIPAA, PCI-DSS, and GDPR.

Flexible delivery models tailored to fit your business:

Remote Teams:
You choose the team, we handle the rest

Co-source:
Your team, our infrastructure and support tailored to you

Comprehensive Outsourcing:
We manage the full operation, end to end

How we Transform Businesses, Intelligently.
Automate. Eliminate. Reallocate.
This proven approach helps businesses increase speed, reduce effort, and scale with confidence.

Lastly, we are founder-led, commercially focused, and hands-on. We move fast, stay accountable, and deliver results.

Whether it’s eliminating wasted effort, automating workflows or reallocating tasks for scale, we drive real outcomes with a commercial focus. With our ROI Guarantee, you can be confident of seeing real value in our work. That’s the Acquire Intelligence difference.

Speak to Sales

Get in touch with our team to learn more about Acquire Intelligence.

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Industries Retail & E-Commerce PH

Acquire BPO is now Acquire Intelligence.

Acquire BPO is now Acquire Intelligence.

Retail & E-Commerce

Retail & E-Commerce

What Sets Us Apart

Process Automation

Process Automation

Process Automation

Process Automation