Tech Support & IT Operations LP
Operate at enterprise scale.
Scale Your Tech Support & IT Operations
Acquire helps businesses optimize cost, control, and compliance — with secure, fully managed technical support & IT teams.
Start Building Your Team
Tell us what roles you need - we’ll handle the rest. No hidden fees, no long-term contracts.
IT Operations, Reimagined for Agility and Control
Technical Support & IT Execution
Tier 1–3 support, help desk management, incident resolution, and service desk operations — we support the engine that keeps your IT infrastructure running smoothly.
Service Delivery & Escalation Support
Our teams work across ITSM platforms, ticketing systems, and monitoring tools to manage incidents, track SLAs, and keep your end users and operations moving without disruption.
20+ Years of Experience
With over 20 years of outsourcing experience, we deliver safe, flexible, and innovative support to scale your sales and marketing operations.
Expert Teams Across Every Function
Roles We Support
Technical Support Engineer (Level 1)
Triage and resolve Tier 1 tickets, reset credentials, troubleshoot common hardware/software issues, and escalate as needed
Technical Support Engineer (Level 2)
Diagnose and resolve intermediate technical issues, manage escalations from Tier 1, and support system configuration and patching
Technical Support Engineer (Level 3)
Own complex incident resolution, root cause analysis, and advanced infrastructure or application-level troubleshooting
Help Desk Agent
Handle inbound support requests via phone, email, and chat, log tickets, and provide first-contact resolution for end users
IT Support Specialist
Support hardware/software provisioning, user onboarding/offboarding, device management, and day-to-day IT operations
Service Desk Technician
Manage ticket queues, monitor SLA compliance, coordinate with internal teams, and maintain service desk documentation
Product Support Specialist
Provide in-depth product knowledge to resolve customer-facing technical issues and support product adoption and troubleshooting
Incident Manager
Lead incident response, coordinate cross-functional teams, manage communication, and drive post-incident reviews
| Roles We Support | How We Help |
|---|---|
| Technical Support Engineer (Level 1) | Triage and resolve Tier 1 tickets, reset credentials, troubleshoot common hardware/software issues, and escalate as needed |
| Technical Support Engineer (Level 2) | Diagnose and resolve intermediate technical issues, manage escalations from Tier 1, and support system configuration and patching |
| Technical Support Engineer (Level 3) | Own complex incident resolution, root cause analysis, and advanced infrastructure or application-level troubleshooting |
| Help Desk Agent | Handle inbound support requests via phone, email, and chat, log tickets, and provide first-contact resolution for end users |
| IT Support Specialist | Support hardware/software provisioning, user onboarding/offboarding, device management, and day-to-day IT operations |
| Service Desk Technician | Manage ticket queues, monitor SLA compliance, coordinate with internal teams, and maintain service desk documentation |
| Product Support Specialist | Provide in-depth product knowledge to resolve customer-facing technical issues and support product adoption and troubleshooting |
| Incident Manager | Lead incident response, coordinate cross-functional teams, manage communication, and drive post-incident reviews |
Trusted Across Leading Technology & SaaS Platforms
Our teams support day-to-day incident management, service desk operations, and end-user technical support across the tools your IT teams already use. We integrate directly into your existing stack, including:
ServiceNow (ITSM, incident management, service catalog, and workflow automation)
Jira Service Management (help desk ticketing, SLA tracking, and IT project management)
Zendesk / Freshdesk (end-user support ticketing, escalation workflows, and knowledge base management)
Microsoft 365 & Azure AD (user provisioning, access management, and endpoint support)
Google Workspace (account management, device policies, and user support)
Datadog / PagerDuty (infrastructure monitoring, alerting, and incident response)
Confluence (IT documentation, runbooks, and knowledge base maintenance)
Slack / Microsoft Teams (real-time support communication and incident coordination)
