Acquire Intelligence Global Privacy Policy

Last updated: October 2025

Acquire Intelligence and/or its subsidiaries (individually and collectively referred to herein as “Acquire Intelligence”, “we”, “us”, or “our”) is a provider of business process outsourcing and technology services. As part of our operations, we manage the website www.acquire.ai through which we may collect certain personal data.

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data and the rights you have under applicable laws.

We are committed to complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, other global data protection laws such as the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and the Philippine Data Privacy Act (DPA).

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Who We Are

   Acquire Intelligence operates globally, with offices and delivery centres across Australia, the Philippines, the United States, and the Dominican Republic. This Policy applies to all subsidiaries and affiliates of Acquire Intelligence worldwide.

   Depending on your location, additional privacy rights may apply under local data protection laws. Where those laws provide greater protection, we comply with the higher standard.

2. What Personal Data We Collect

   We may collect and process the following categories of personal data:

   • Full name
   • Email address
   • Postal/mailing address
   • Telephone number
   • Date of birth
   • Employment, education, or professional background
   • IP address, browser type, and device identifiers

   Where possible, you may interact with us anonymously or using a pseudonym. However, some services may require identifying information.

3. How We Collect Personal Data

   We collect personal data when you:

   • Fill in forms on our website (e.g., “Contact Us”)
   • Subscribe to updates or newsletters
   • Apply for a job
   • Interact with our support or sales teams
   • Participate in events, surveys, or promotions

   We may also collect data from:

   • Clients or business partners
   • Related companies
   • Publicly available sources or data providers
   • Website analytics and cookies
   • Law enforcement or regulatory authorities (where legally required)

   We may also aggregate or anonymise data for statistical purposes.

4. How We Use Personal Data

   We use personal data to:

   • Provide and improve our services
   • Process transactions and manage accounts
   • Communicate with you about services, updates, or promotions
   • Verify identity and prevent fraud
   • Conduct research and analytics
   • Comply with legal obligations
   • Support recruitment and employment processes

   We seek your consent before using personal data for new purposes where required by law.

5. Cookies and Similar Technologies

   Our website uses cookies and similar technologies to enhance your experience, understand usage patterns, and improve services. Cookies do not provide us access to your device or data beyond what you choose to share.

   You may adjust your browser settings to refuse cookies; however, some site functionality may be affected. For more details, refer to our Cookie Policy.

6. Disclosure to Third Parties

   We may share personal data with:

   • Clients (if you are an end user of their services)
   • Related companies and subsidiaries
   • Third-party service providers (e.g., payment processors, hosting, analytics, communications tools) under strict confidentiality obligations
   • Legal or regulatory authorities when required by law
   • Potential partners in the event of a merger, acquisition, or restructuring

   We do not sell personal data to third parties.

7. International Data Transfers

   Acquire Intelligence may transfer personal data across jurisdictions, including to the Philippines, the United States, and the Dominican Republic.

   We ensure appropriate safeguards such as:

   • Data processing agreements incorporating Standard Contractual Clauses;
   • Binding corporate policies requiring equivalent protection; or
   • Transfers to countries recognised as providing adequate protection by applicable regulators.

   By using our services, you consent to such transfers where permitted by law.

8. Data Retention

   We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. Once no longer needed, data is securely deleted or anonymised under our internal retention schedule.

9. Data Security

   We use administrative, technical, and physical safeguards (such as encryption, firewalls, and access controls) to protect personal data from loss, misuse, or unauthorised access.

   However, no system is completely secure, and we cannot guarantee absolute protection due to inherent internet risks.

10. Use of Artificial Intelligence (AI)

    Acquire Intelligence uses AI technologies to improve service delivery, automation, analytics, and internal processes.

    All AI use involving personal data is subject to ethical review and data protection controls to ensure it is fair, transparent, and compliant with applicable laws.

11. Children’s Privacy

    We do not knowingly collect personal data from individuals under 16 years of age. If we become aware that we have inadvertently collected such data, it will be promptly deleted.

12. Access and Control of Personal Data

    You have rights to access, correct, or request deletion of your personal data.

    Depending on your jurisdiction, you may also have rights to:

    • Restrict processing
    • Object to marketing
    • Request data portability
    • Withdraw consent

    Requests can be made by emailing privacy@acquire.ai. We may verify your identity before processing requests.

13. Accuracy and Updates

    We aim to keep your data accurate and up to date.

    If your details change, please notify us at privacy@acquire.ai (for clients) or via your client representative (for end users).

14. Complaints and Contact Information

    If you believe your privacy has been breached, please contact us:

    Acquire Intelligence – Global Privacy Office
    Level 15, 10 Queens Rd
    Melbourne VIC 3004
    Email: privacy@acquire.ai
    Phone: +61 3 9956 0000

    We’ll acknowledge receipt within 10 business days and investigate promptly.

    If you’re unsatisfied, you can contact the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

15. Changes to this Policy

    We may update this Privacy Policy periodically to reflect legal or operational changes.

    If significant changes are made, we’ll provide reasonable notice via our website or email, and where required, obtain your consent.

    Your continued use of our services after such updates constitutes acceptance of the revised Policy.