Global Outsourcing Back Office US OG

Acquire BPO is now Acquire Intelligence.

Global Outsourcing

Back Office

Ready to transform your business, intelligently? Let’s chat.

Back Office Solutions

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Operational Expertise

Data entry, invoice processing, calendar scheduling, background checks, payroll support – we handle it all.

Technical Support

Our teams work seamlessly across CRMs, ERPs, and spreadsheets. Boost your back office with us.

20 years experience

With 20+ years of outsourcing experience, we’re your safe, flexible, and innovative solution.

Job Roles that you can outsource

AI Developer

AI & Automation Services

Sales Rep

Customer Service & Support

Help Desk Agent

Tech Support & IT Services

Billing Specialist

Back Office & Admin Support

Accounts Specialist

Finance & Accounting

Data Analyst

Data Management & Analytics

Business Analyst

Data Management & Analytics

Web Designer

Software Development & Engineering

Graphic Designer

Software Development & Engineering

Angular Developer

Software Development & Engineering

Prompt Engineer

AI & Automation Services

Email Support

Customer Service & Support

Sales Manager

Sales & Lead Generation

Data Entry

Data Management & Analytics

Administrative Assistant

Back Office & Admin Support

Paralegal

Back Office & Admin Support

Administrative Assistant

Back Office & Admin Support

HR Specialist

Back Office & Admin Support

Help Desk Agent

Technical Support & IT Services

Social Media Agent

Customer Service & Support

More Job Roles →

Job Roles

Job Roles That You Can Outsource

More Job Roles →

Reallocate to win

Benefits of Outsourcing

Stay Compliant

Meet Every Regulation

We stay ahead of regulatory changes so you don’t have to. From data privacy to industry standards, we meet global benchmarks like ISO 27001, ISO 45001, SOC 2 Type II, HIPAA, PCI-DSS, and GDPR.

Save & Scale

Lower Costs, Grow Faster

Reduce overheads and reallocate resources into what drives growth. With the right support from a safe and trusted outsourcing partner, you can scale operations without scaling your costs.

People-First Approach

Happier Staff, Loyal Customers

We lighten the workload on your team so they can focus on customers. By reducing internal strain, we help create space for deeper connections and long-term loyalty.

Run Leaner

Cut Waste, Boost Output

We remove inefficiencies, and streamline delivery so you can do more with less. Enhance your team performance, reduce cost, and drive measurable growth.

About Us

The Acquire Intelligence Difference

We are founder-led, commercially focused and hands-on. We move fast, stay accountable and deliver results. Real outcomes. No Fluff.

Safe: Certified security and operational integrity
Flexible: Delivery aligned to your goals
Innovative: AI and automation for impact

20 years
experience

15 locations globally

Satisfied Clients

* 180

9,500+ Team
members

Total Cases Won

* 420

Employee Satisfaction

Very satisfied or satisfied employees / Total number of employees completing survey.

87%

Net Promoter Score

Percentage of Promoters (9 or 10 ratings) minus percentage of Detractors (0-6 ratings).

58+

Global training success rate

Metric tracked 90 days after completing employee training programs.

88%

Manila, Philippines

Santo Domingo, Dominican Republic

Melbourne, Australia

Texas, United States

How it works

Capability & performance
At Acquire Intelligence, our expert Australian agents and sales teams support inbound service, outbound sales, and lead generation. With strong cultural alignment, our Philippines teams deliver voice, chat, and email support. Onshore or offshore, our Australian-based managers ensure smooth transitions and high-quality results.
Scalability & flexibility
Our right-shoring solutions offer flexible models—from fully managed teams in our premium Philippines sites to secure Work from Home setups with remote staff, reliable tech, and full support. These models help you stay agile through market shifts and seasonal demands. Robust Business Continuity Plans ensure resilience and uninterrupted service.
Technology & innovation
Reinvest outsourcing savings into AI and innovation. Our automation solutions eliminate repetitive tasks with RPA, enable secure self-service via voice biometrics, and deliver 24/7 support through AI-powered chatbots. Acquire Intelligence is the only BPO with its own MPLS network across Australia, the Philippines, and the US—ensuring 99.999% uptime through redundant infrastructure and secure onshore data centres.

20-Years Experience

We’re an Australian-owned back-office solutions provider with 15 years of experience helping public and private companies streamline operations. Led by a Melbourne-based team, we offer skilled professionals in accounting, admin, document processing, and software development.

On/Offshore Support

We support clients with onshore and offshore delivery, including government and blue-chip organisations. The SMART Group joined Acquire Intelligence in 2020, strengthening our local presence.

Security Compliant

Our solutions meet strict security and compliance standards, including PCI-DSS, SOC 1&2, COPC, ISO 27001, and Australian privacy and financial regulations.

What Job Roles Can You Outsource?

The Top 10 Most Common Job Roles to Outsource are:

Customer Service & Contact Centre Agents
Accounting & Finance Roles (e.g. billing, bookkeeping)
HR Services (recruitment coordination, onboarding)
Technical & IT Support
Health Information Management (medical coding, transcription)
Marketing & Sales Support
Quality Assurance & Data Management
Data Entry & Processing
Payroll & Compliance Support (managing payroll e.g.)
Executive Assistants & Admin Support

To enquire about pricing or discuss additional job roles not listed here, get in touch with our team for a tailored quote.

How do you ensure quality and performance?

We use meticulous recruitment, skills testing, and structured onboarding. Every engagement includes clear KPIs, ongoing performance reviews, and dedicated account management to ensure consistent delivery.

How do we find and retain staff?

Finding the right people

We recruit in established talent markets, focusing on role fitness and capability, not volume.
Candidates go through multi-stage screening, including skills testing, aptitude assessments, and role-specific evaluation and not just interviews.
We hire both technical ability and mindset to ensure alignment with your standards from day one.

Keeping them engaged

We offer competitive, market-aligned compensation packages to attract and retain top talent.
Staff are hired into stable, long-term roles and not shared or rotated across clients.
Structured onboarding, continuous training, and clear career pathways support long-term performance.
Dedicated management and regular feedback loops keep teams accountable and engaged.

How quickly can we scale a team?

Depending on the role, we can deploy talent in as little as 6-8 weeks. Our model is built for flexibility, scale up, scale down, or adjust skill sets as your business needs evolve.

Will we still be in control of our operations?

Co-source & Remote Teams: You retain full operational control. We integrate seamlessly into your workflows while you set direction and priorities.
Comprehensive model: Acquire manages and runs day-to-day operations directly, while keeping you informed and aligned.

How Outsourcing Works?

Four steps to build your outsourced team

Define your needs — Tell us what roles and outcomes you’re looking for — we’ll take care of the rest.
We source the right talent — Our recruitment experts find skilled professionals who align with your goals and culture.
Your team, your way — Your dedicated staff work full-time for you – remotely or from one of our global offices.
We run the operations — We handle compliance, performance, and quality – so you can focus on results.

Why Choose Acquire Intelligence?

Acquire Intelligence delivers intelligent outsourcing and automation solutions that enhance performance, reduce cost, and drive measurable growth.

What Sets Us Apart:

Safe. Flexible. Innovative. These values are embedded in every solution we deliver. We meet the highest global standards, including ISO 27001, ISO 45001, SOC 2 Type II, HIPAA, PCI-DSS, and GDPR.

Flexible delivery models tailored to fit your business:

Remote Teams: You choose the team, we handle the rest
Co-source: Your team, our infrastructure and support tailored to you
Comprehensive Outsourcing: We manage the full operation, end to end

How we Transform Businesses, Intelligently.

Eliminate. Automate. Reallocate™.This proven approach helps businesses increase speed, reduce effort, and scale with confidence.

Lastly, we are founder-led, commercially focused, and hands-on. We move fast, stay accountable, and deliver results.

Frequently Asked Questions

FAQ

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Global Outsourcing Back Office US OG

Acquire BPO is now Acquire Intelligence.

Acquire BPO is now Acquire Intelligence.

Back Office

Back Office Solutions

Operational Expertise

Technical Support

20 years experience

Job Roles that you can outsource

AI Developer

Sales Rep

Help Desk Agent

Billing Specialist

Accounts Specialist

Data Analyst

Business Analyst

Web Designer

Graphic Designer

Angular Developer

Prompt Engineer

Email Support

Sales Manager

Data Entry

Administrative Assistant

Paralegal

Administrative Assistant

HR Specialist

Help Desk Agent

Social Media Agent

Job Roles That You Can Outsource

Benefits of Outsourcing