Industries Retail & E-Commerce US

Acquire BPO is now Acquire Intelligence.

Industries

Retail & E-Commerce

Deliver seamless shopping experiences with outsourced customer service,
order processing, and AI-enhanced product and sales insights.

Trusted by top companies

From financial services to telecom, Acquire Intelligence helps organizations rethink how work gets done.

Let's Talk →

Cut Through the noise

Our consulting methodology cuts through the noise and identifies what to eliminate, automate, and reallocate. We’re not here to theorize. We’re here to deliver.

Reallocate to Win

Reallocate to win

Benefits of Outsourcing

Save & Scale

Reduce overheads and reallocate resources into what drives growth. With the right support from a safe and trusted outsourcing partner, you can scale operations without scaling your costs.

Stay Compliant

We stay ahead of regulatory changes so you don’t have to. From data privacy to industry standards, we meet global benchmarks like ISO 27001, ISO 45001, SOC 2 Type II, HIPAA, PCI-DSS, and GDPR.

People-First Approach

We lighten the workload on your team so they can focus on customers. By reducing internal strain, we help create space for deeper connections and long-term loyalty.

Run Leaner

We remove inefficiencies, and streamline delivery so you can do more with less. Enhance your team performance, reduce cost, and drive measurable growth.

Our Finance & Insurance Clients

Job Roles that you can outsource

More Job Roles →

Job Roles

Job Roles That You Can Outsource

More Job Roles →

Keep your favourite tools

Trusted Across Retail & eCommerce Platforms

Our teams are experienced in supporting day-to-day processing, customer operations, and compliance work across the industry’s most widely used retail and eCommerce systems. We work seamlessly within your existing technology stack, including:

Choose Acquire for exceptional results

Why Clients Choose Us

Choose Acquire for exceptional results

Employee Satisfaction

Very satisfied or satisfied employees / Total number of employees completing survey.

87%

Net Promoter Score

Percentage of Promoters (9 or 10 ratings) minus percentage of Detractors (0-6 ratings).

58+

Global training success rate

Metric tracked 90 days after completing employee training programs.

88%

Did you know?

Global contact centre outsourcing market is growing at CAGR of 5.7%. The global market for contact center services is expected to reach $110.7 billion by 2029.

Case Study

Testimonials

How Outsourcing Works?

Four steps to build your outsourced team

Define your needs — Tell us what roles and outcomes you’re looking for — we’ll take care of the rest.
We source the right talent — Our recruitment experts find skilled professionals who align with your goals and culture.
Your team, your way — Your dedicated staff work full-time for you – remotely or from one of our global offices.
We run the operations — We handle compliance, performance, and quality – so you can focus on results.

How do you handle data security and compliance?

Security is non-negotiable. We operate within strict compliance frameworks, including secure infrastructure, access controls, NDAs, and client-specific security protocols aligned with global standards. Learn more about our strict compliance approach and business standards.

Is outsourcing only cost savings?

Cost efficiency is a benefit, not the goal. Our clients outsource to improve speed, access specialised talent, increase flexibility, and free internal teams to focus on high-value work. You can try out our cost-saving calculator to discover how our Fear-Free Guarantee will impact your bottom line.

How do you ensure quality and performance?

We use meticulous recruitment, skills testing, and structured onboarding. Every engagement includes clear KPIs, ongoing performance reviews, and dedicated account management to ensure consistent delivery.

What Job Roles Can You Outsource?

The Top 10 Most Common Job Roles to Outsource for Retail & E-Commerce are:

Customer Support Services (Email, Chat, Phone)
Order Processing and Order Management
Product Catalog Management (Listings, Updates, Descriptions)
Returns and Refunds Processing
Inventory Management Support
Marketplace Management Support (Amazon, eBay, Shopify, etc.)
Data Entry and Product Data Enrichment
Payment and Fraud Review Support
Digital Marketing and Campaign Support
Technical and E-Commerce Platform Support

To enquire about pricing or discuss additional job roles not listed here, get in touch with our team for a tailored quote.

What Types of Retail and E-Commerce Systems Do We Support?

Magento
Dynamics 365
Oracle Netsuite
Salesforce Commerce Cloud
SAP S/4HANA
Shopify
Xero
WooCommerce
Amazon Seller Central
Klaviyo

Frequently Asked Questions

FAQ

Speak to Sales

Get in touch with our team to learn more about Acquire Intelligence.

Contact Information

Get in touch with our team to learn more about Acquire Intelligence.

Call Us

Incident Management Contact

First Name

Last Name

Contact Level

Purpose of Contact

Company

Country

Phone

Company Size

How we can help

We'll handle your personal information in line with our Privacy Policy.

Speak to Sales

Get in touch with our team to learn more about Acquire Intelligence.

We Use Cookies

Industries Retail & E-Commerce US

Acquire BPO is now Acquire Intelligence.

Acquire BPO is now Acquire Intelligence.

Retail & E-Commerce

From financial services to telecom, Acquire Intelligence helps organizations rethink how work gets done.

Cut Through the noise