Informative Automation and AI articles

Yomojo needed to find a way to match its service delivery with the busy lives of their customers by providing 24/7 support in a cost-effective yet seamless way. At Acquire.AI, we augmented their CX approach with the introduction of “Jo”—an always-on chatbot/virtual assistant.

In this case study, you’ll learn:

• Why a chatbot was the right solution for Yomojo’s CX needs
• How a bot can learn from humans for continuous improvement
• What improvements Yomojo’s customers now enjoy