Case study | Chatbots

Integrating a chatbot to boost CX

Informative Automation and AI articles

Yomojo needed to find a way to match its service delivery with the busy lives of their customers by providing 24/7 support in a cost-effective yet seamless way. At Acquire.AI, we augmented their CX approach with the introduction of “Jo”—an always-on chatbot/virtual assistant.

In this case study, you’ll learn:

  • Why a chatbot was the right solution for Yomojo’s CX needs
  • How a bot can learn from humans for continuous improvement
  • What improvements Yomojo’s customers now enjoy

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