United Kingdom
Global Outsourcing Remote Teams AU t7v1
Acquire BPO is now Acquire Intelligence.
Acquire BPO is now Acquire Intelligence.
Global Outsourcing
Remote Teams
Ready to transform your business, intelligently? Let’s chat.
Remote Teams. Your team. Our Support.
Remote Teams by Acquire helps you build high-performing, dedicated offshore teams that feel like an extension of your business, with full operational support while you stay in control of daily workflows. It’s the perfect balance of autonomy and efficiency, delivering cost-effective scale without compromising on quality.
Save & Scale
Lower Costs, Grow Faster
Reduce overheads and reallocate resources into what drives growth. With the right support from a safe and trusted outsourcing partner, you can scale operations without scaling your costs.
Stay Compliant
Meet Every Regulation
We stay ahead of regulatory changes so you don’t have to. From data privacy to industry standards, we meet global benchmarks like ISO 27001, ISO 45001, SOC 2 Type II, HIPAA, PCI-DSS, and GDPR.
People-First Approach
Happier Staff, Loyal Customers
We lighten the workload on your team so they can focus on customers. By reducing internal strain, we help create space for deeper connections and long-term loyalty.
Run Leaner
Cut Waste, Boost Output
We remove inefficiencies, and streamline delivery so you can do more with less. Enhance your team performance, reduce cost, and drive measurable growth.
About Us
The Acquire Intelligence Difference
We are founder-led, commercially focused and hands-on. We move fast, stay accountable and deliver results. Real outcomes. No Fluff.
Safe: Certified security and operational integrity
Flexible: Delivery aligned to your goals
Innovative: AI and automation for impact
20 Years Experience
15 locations globally
Satisfied Clients
*
180
9,500+ Team members
Total Cases Won
*
420
Employee Satisfaction
Very satisfied or satisfied employees / Total number of employees completing survey.
87%
Net Promoter Score
Percentage of Promoters (9 or 10 ratings) minus percentage of Detractors (0-6 ratings).
58+
Global training success rate
Metric tracked 90 days after completing employee training programs.
88%
How it works
- Capability & performance
At Acquire Intelligence, our expert Australian agents and sales teams support inbound service, outbound sales, and lead generation. With strong cultural alignment, our Philippines teams deliver voice, chat, and email support. Onshore or offshore, our Australian-based managers ensure smooth transitions and high-quality results.
- Scalability & flexibility
Our right-shoring solutions offer flexible models—from fully managed teams in our premium Philippines sites to secure Work from Home setups with remote staff, reliable tech, and full support. These models help you stay agile through market shifts and seasonal demands. Robust Business Continuity Plans ensure resilience and uninterrupted service.
- Technology & innovation
Reinvest outsourcing savings into AI and innovation. Our automation solutions eliminate repetitive tasks with RPA, enable secure self-service via voice biometrics, and deliver 24/7 support through AI-powered chatbots. Acquire Intelligence is the only BPO with its own MPLS network across Australia, the Philippines, and the US—ensuring 99.999% uptime through redundant infrastructure and secure onshore data centres.
20-Years Experience
We’re an Australian-owned back-office solutions provider with 15 years of experience helping public and private companies streamline operations. Led by a Melbourne-based team, we offer skilled professionals in accounting, admin, document processing, and software development.
On/Offshore Support
We support clients with onshore and offshore delivery, including government and blue-chip organisations. The SMART Group joined Acquire Intelligence in 2020, strengthening our local presence.
Security Compliant
Our solutions meet strict security and compliance standards, including PCI-DSS, SOC 1&2, COPC, ISO 27001, and Australian privacy and financial regulations.
Capability & performance
Customer Service
Customer Retention
Capability & performance
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Customer Service
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Customer Retention
Browse All Job Profiles
Retention Strategy & Execution
Relationship Management & Engagement
Revenue Protection & Growth
Customer Insights & Support
At Acquire Intelligence, our expert Australian agents and sales teams support inbound service, outbound sales, and lead generation. With strong cultural alignment, our Philippines teams deliver voice, chat, and email support. Onshore or offshore, our Australian-based managers ensure smooth transitions and high-quality results. Talk to us about:
Promote brand loyalty through effective customer retention solutions
Customer Retention
Speak to Sales
Get in touch with our team to learn more about Acquire Intelligence.
Contact Information
Get in touch with our team to learn more about Acquire Intelligence.
Call Us
Incident Management Contact
Speak to Sales
Get in touch with our team to learn more about Acquire Intelligence.
– Customer Service Representative (CSR)
– Call Center Agent
– Chat Support Specialist
– Email Support Specialist
– Client Success Manager
– Escalation Specialist
– Customer Experience Specialist
– Voice/Non-Voice Agent
– Social Media Customer Care Agent
– Sales Representative
– Lead Generation Specialist
– Account Executive
– Telemarketer
– Business Development Representative (BDR)
– Inside Sales Agent
– Outbound Sales Agent
– Sales Manager
– Sales Support Specialist
– Accounts Payable Specialist
– Accounts Receivable Specialist
– Finance Team Member
– Finance Reports Analyst
– Debt Recovery Specialist
– Insurance Litigation Support Specialist
– Billing and Disputes Specialist
– Finance Manager Commissions and Reporting
– Compliance Support Representative
– Administrative Assistant
– Admin Support Representative
– Scheduling Coordinator
– Document Processing Specialist
– Paralegal
– Project Lead
– Project Specialist
– Keying Coordinator
– Telecast Coordinator
– Social Media Coordinator
– Graphic Designer
– Ad Operations Assistant
– Email Marketing Coordinator
– Digital Marketing Coordinator
– SEO Assistant
– Marketing Virtual Assistant
– Community Moderator
– Web Designer
– Video Editor
Discover Outsourcing Job Roles
How Outsourcing Remote Teams Work
- 1. Plan
We work with you to define the roles, structure and skills required to meet your goals.
- 2. Hire
We screen and recruit the right people, aligned to your culture and job requirements. You interview and approve each candidate and set the direct salary they will be paid.
- 3. Set Up
You train your team on your processes, tools and workflows. We provide HR, IT and payroll support to ensure your team is set up for success.
- 4. Evolve
As your business grows, we help you build capability across the functions that matter most to you.
The Top 10 Most Common Job Roles to Outsource are:
- Customer Service & Contact Centre Agents
- Accounting & Finance Roles (e.g. billing, bookkeeping)
- HR Services (recruitment coordination, onboarding)
- Technical & IT Support
- Health Information Management (medical coding, transcription)
- Marketing & Sales Support
- Quality Assurance & Data Management
Data Entry & Processing
Payroll & Compliance Support (managing payroll e.g.)
Executive Assistants & Admin Support
To enquire about pricing or discuss additional job roles not listed here, get in touch with our team for a tailored quote.
Four steps to build your outsourced team
Define your needs
Tell us what roles and outcomes you’re looking for — we’ll take care of the rest.
We source the right talent
Our recruitment experts find skilled professionals who align with your goals and culture.
Your team, your way
Your dedicated staff work full-time for you – remotely or from one of our global offices.
We run the operations
We handle compliance, performance, and quality – so you can focus on results.
Acquire Intelligence delivers intelligent outsourcing and automation solutions that enhance performance, reduce cost, and drive measurable growth.
What Sets Us Apart:
Safe. Flexible. Innovative. These values are embedded in every solution we deliver. We meet the highest global standards, including ISO 27001, ISO 45001, SOC 2 Type II, HIPAA, PCI-DSS, and GDPR.
Flexible delivery models tailored to fit your business:
Remote Teams:
You choose the team, we handle the rest
Co-source:
Your team, our infrastructure and support tailored to you
Comprehensive Outsourcing:
We manage the full operation, end to end
How we Transform Businesses, Intelligently.
Automate. Eliminate. Reallocate.
This proven approach helps businesses increase speed, reduce effort, and scale with confidence.
Lastly, we are founder-led, commercially focused, and hands-on. We move fast, stay accountable, and deliver results.
Frequently Asked Questions
FAQ
The Top 10 Most Common Job Roles to Outsource are:
- Customer Service & Contact Centre Agents
- Accounting & Finance Roles (e.g. billing, bookkeeping)
- HR Services (recruitment coordination, onboarding)
- Technical & IT Support
- Health Information Management (medical coding, transcription)
- Marketing & Sales Support
- Quality Assurance & Data Management
Data Entry & Processing
Payroll & Compliance Support (managing payroll e.g.)
Executive Assistants & Admin Support
To enquire about pricing or discuss additional job roles not listed here, get in touch with our team for a tailored quote.
Four steps to build your outsourced team
Define your needs
Tell us what roles and outcomes you’re looking for — we’ll take care of the rest.
We source the right talent
Our recruitment experts find skilled professionals who align with your goals and culture.
Your team, your way
Your dedicated staff work full-time for you – remotely or from one of our global offices.
We run the operations
We handle compliance, performance, and quality – so you can focus on results.
Acquire Intelligence delivers intelligent outsourcing and automation solutions that enhance performance, reduce cost, and drive measurable growth.
What Sets Us Apart:
Safe. Flexible. Innovative. These values are embedded in every solution we deliver. We meet the highest global standards, including ISO 27001, ISO 45001, SOC 2 Type II, HIPAA, PCI-DSS, and GDPR.
Flexible delivery models tailored to fit your business:
Remote Teams:
You choose the team, we handle the rest
Co-source:
Your team, our infrastructure and support tailored to you
Comprehensive Outsourcing:
We manage the full operation, end to end
How we Transform Businesses, Intelligently.
Automate. Eliminate. Reallocate.
This proven approach helps businesses increase speed, reduce effort, and scale with confidence.
Lastly, we are founder-led, commercially focused, and hands-on. We move fast, stay accountable, and deliver results.
Frequently Asked Questions
FAQ
Speak to Sales
Get in touch with our team to learn more about Acquire Intelligence.
Contact Information
Get in touch with our team to learn more about Acquire Intelligence.
Call Us
Incident Management Contact
Speak to Sales
Get in touch with our team to learn more about Acquire Intelligence.