United States
Global Outsourcing Back Office US
Acquire BPO is now Acquire Intelligence.
Acquire BPO is now Acquire Intelligence.
Global Outsourcing
Back Office
Ready to transform your business, intelligently? Let’s chat.
Back Office Solutions
Data entry, invoice processing, calendar scheduling, background checks, payroll support - we handle it all. Our teams work seamlessly across CRMs, ERPs, and spreadsheets. Boost your back office with us. With 20+ years of outsourcing experience, we’re your safe, flexible, and innovative solution.
Stay Compliant
Meet Every Regulation
We stay ahead of regulatory changes so you don’t have to. From data privacy to industry standards, we meet global benchmarks like ISO 27001, ISO 45001, SOC 2 Type II, HIPAA, PCI-DSS, and GDPR.
Save & Scale
Lower Costs, Grow Faster
Reduce overheads and reallocate resources into what drives growth. With the right support from a safe and trusted outsourcing partner, you can scale operations without scaling your costs.
People-First Approach
Happier Staff, Loyal Customers
We lighten the workload on your team so they can focus on customers. By reducing internal strain, we help create space for deeper connections and long-term loyalty.
Run Leaner
Cut Waste, Boost Output
We remove inefficiencies, and streamline delivery so you can do more with less. Enhance your team performance, reduce cost, and drive measurable growth.
About Us
The Acquire Intelligence Difference
We are founder-led, commercially focused and hands-on. We move fast, stay accountable and deliver results. Real outcomes. No Fluff.
Safe: Certified security and operational integrity
Flexible: Delivery aligned to your goals
Innovative: AI and automation for impact
20 years experience
15 locations globally
Satisfied Clients
* 180
9,500+ Team members
Total Cases Won
* 420
Employee Satisfaction
Very satisfied or satisfied employees / Total number of employees completing survey.
87%
Net Promoter Score
Percentage of Promoters (9 or 10 ratings) minus percentage of Detractors (0-6 ratings).
58+
Global training success rate
Metric tracked 90 days after completing employee training programs.
88%
How it works
- Capability & performance
At Acquire Intelligence, our expert Australian agents and sales teams support inbound service, outbound sales, and lead generation. With strong cultural alignment, our Philippines teams deliver voice, chat, and email support. Onshore or offshore, our Australian-based managers ensure smooth transitions and high-quality results.
- Scalability & flexibility
Our right-shoring solutions offer flexible models—from fully managed teams in our premium Philippines sites to secure Work from Home setups with remote staff, reliable tech, and full support. These models help you stay agile through market shifts and seasonal demands. Robust Business Continuity Plans ensure resilience and uninterrupted service.
- Technology & innovation
Reinvest outsourcing savings into AI and innovation. Our automation solutions eliminate repetitive tasks with RPA, enable secure self-service via voice biometrics, and deliver 24/7 support through AI-powered chatbots. Acquire Intelligence is the only BPO with its own MPLS network across Australia, the Philippines, and the US—ensuring 99.999% uptime through redundant infrastructure and secure onshore data centres.
20-Years Experience
We’re an Australian-owned back-office solutions provider with 15 years of experience helping public and private companies streamline operations. Led by a Melbourne-based team, we offer skilled professionals in accounting, admin, document processing, and software development.
On/Offshore Support
We support clients with onshore and offshore delivery, including government and blue-chip organisations. The SMART Group joined Acquire Intelligence in 2020, strengthening our local presence.
Security Compliant
Our solutions meet strict security and compliance standards, including PCI-DSS, SOC 1&2, COPC, ISO 27001, and Australian privacy and financial regulations.
Capability & performance
Customer Service
Customer Retention
Capability & performance
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Customer Service
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Customer Retention
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Retention Strategy & Execution
Relationship Management & Engagement
Revenue Protection & Growth
Customer Insights & Support
At Acquire Intelligence, our expert Australian agents and sales teams support inbound service, outbound sales, and lead generation. With strong cultural alignment, our Philippines teams deliver voice, chat, and email support. Onshore or offshore, our Australian-based managers ensure smooth transitions and high-quality results. Talk to us about:
Promote brand loyalty through effective customer retention solutions
Customer Retention
Contact Us
Get in touch with our team to learn more about Acquire Intelligence.
Contact Us
Get in touch with our team to learn more about Acquire Intelligence.